Business Process Reengineering
Business Process Reengineering is based on the review and subsequent redesign of the processes. Business process reengineering may or may not be part of a more global process such as a Digital Transformation. The main characteristic of Business Process Reengineering is its radical nature applied to processes, therefore, some organizations decide first to do Process Reengineering projects and, later, to do other types of projects that obviously benefit from an increase. performance in costs, quality, service and speed.
Business Process Reengineering makes companies reflect on their business processes, asking themselves questions such as: If this business process did not exist, how would we design it? It would therefore start from a blank sheet of paper. The premise is that there is nothing to change but to start over. It would not be improvement, it would be innovation.
The radical and strategic nature of business process reengineering means that companies must previously assess critical points such as the economic investment required to apply the changes and the possible resistance to internally generated change.
Therefore, business process reengineering generates very relevant changes in the company’s own organizational structure, as well as in its culture and new levels of competencies for the people involved in the entire change process.
Business Process Reengineering should not be associated with the concepts of “reorganization” or “restructuring”. Business Process Reengineering focuses on how a process is performed, not on the organizational structure directly. The organizational structure itself is redefined after the design of the business processes necessary to produce products or services that meet the needs and expectations of customers. Only then is the structure modified in order to support the new designed business processes.
Business Process Reengineering focuses its efforts on work processes. Dispense with those activities that are not necessary and implement more effective ways of doing work. The consequence may be that it is no longer necessary to keep all working personnel operational.